System Requirements

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Hardware

The following table gives you an overview of the recommended hardware for different number of users or email volume per day. The specific system requirements strongly depend on the number of users or amount and type of email that an organization sends and receives.

Important: Please also carefully read the Performance and Scalability Guidelines to understand the impact of network, storage and other hardware components as well as configuration options and usage scenarios on overall performance.

up to 25 users or 1000 emails/day

Operating System Supported Microsoft Windows Desktop or Server operating system
Processor Intel Core 2 Duo or compatible CPU @ 2GHz
Main Memory 4 GB
Hard Disk 150 MB disk space required for installation.
Storage Configuration SATA2 (7.200 RPM)

up to 75 users or 2,500 emails/day

Operating System Supported Microsoft Windows Server operating system (64-bit recommended)
Processor Intel Core 2 Quad or compatible CPU @ 2.4GHz
Main Memory 4 GB
Hard Disk 150 MB disk space required for installation.
Storage Configuration RAID 10 (SATA2/7.200 RPM)

up to 250 users or 7,000 emails/day

Operating System Supported Microsoft Windows Server operating system (64-bit recommended)
Processor Intel Xeon Quad Core or compatible CPU @ 2.4GHz
Main Memory 4 GB
Hard Disk 150 MB disk space required for installation.

A minimum of two separate disks is recommended:

Disk 1) Operating system, program files and temporary files.
Disk 2) Dedicated disk for archive data

Storage Configuration Hardware RAID 10 (SATA2/7.200 RPM)

up to 500 users or 14,000 emails/day

Operating System Supported Microsoft Windows Server operating system (64-bit recommended)
Processor Intel Xeon Quad Core or compatible CPU @ 2.4GHz
Main Memory 6 GB
Hard Disk 150 MB disk space required for installation.

A minimum of two separate disks is recommended:

Disk 1) Operating system, program files and temporary files.
Disk 2) Dedicated disk for archive data

Storage Configuration Hardware RAID 10 (SAS/10.000 RPM or faster)

Software

Operating System

MailStore Server, MailStore Client and MailStore Outlook Add-in require the following operating systems for installation and execution. Both 32-bit and 64-bit versions are supported.

  • Microsoft Windows Vista SP2
  • Microsoft Windows 7 SP1
  • Microsoft Windows 8
  • Microsoft Windows 8.1
  • Microsoft Windows 10
  • Microsoft Windows Server 2008 SP2 (Foundation, Standard, Enterprise, Datacenter)
  • Microsoft Windows Server 2008 R2 SP1 (Foundation, Standard, Enterprise, Datacenter)
  • Microsoft Windows Small Business Server 2008 SP2
  • Microsoft Windows Small Business Server 2011 SP1
  • Microsoft Windows Server 2012 (Foundation, Essentials, Standard, Datacenter)
  • Microsoft Windows Server 2012 R2 (Foundation, Essentials, Standard, Datacenter)

Other Software

The following other software is required:

Outlook Versions

MailStore Outlook Add-in is compatible with the following versions of Microsoft Outlook for Windows. Both, 32-bit and 64-bit versions are supported.

  • Microsoft Outlook 2003
  • Microsoft Outlook 2007
  • Microsoft Outlook 2010 (Click-to-Run is not supported)
  • Microsoft Outlook 2013
  • Microsoft Outlook 2013 as component for Office 365 (Click-to-Run)
  • Microsoft Outlook 2016

Web Browsers

The following web browsers are officially supported by MailStore Web Access:

  • Apple Safari 3 or higher
  • Google Chrome
  • Microsoft Internet Explorer 8 or higher
  • Mozilla Firefox 3 or higher
  • Opera 9 or higher

Mobile Devices

Stock web browsers and email clients on the following platforms should work with MailStore Mobile Web Access and the integrated IMAP server:

  • Apple iOS 3.2 or higher
  • Android 2.3 or higher
  • Windows Phone 7.5 or higher
  • Blackberry 7 or higher

Other 3rd party web browsers on those or other mobile platforms may also work, but are not officially supported.

Frequently Asked Questions

Dedicated machine

Q: Can I install MailStore Server on the same computer where Microsoft Exchange or any other email server is installed or do I have to install it on a dedicated machine?

A: Primarily this depends on the size of your setup, the archiving strategy and the kind of usage. Please refer to the Performance and Scalability Guidelines for further details. Whenever possible MailStore Server should be installed on a dedicated machine.

Database server

Q: Most email archiving products on the market seem to require Microsoft SQL Server or a similar product installed. Does MailStore Server also require an external database server?

A: MailStore Server comes with an embedded database and does not depend on any other external database server.

Web server

Q: Do I need an additional web server like Microsoft IIS or Apache to offer MailStore Web Access to my clients?

A: No. MailStore Server runs its own HTTP server on the corresponding TCP ports. Therefore you do not need an additional web server to use MailStore Web Access.

Anti-Virus Software

F: What needs to be considered while using anti-virus software with MailStore?

A: When using file based virus scanners, it is recommended to exclude all archive directories (master database and archive stores) from scanning. If the virus scanner also scans network connections, especially SMTP, POP3 and IMAP as well as HTTP/HTTPS connections, you must fully uninstall the product and reboot the machine in case any occurring archiving problems such as timeouts.

Virtualization

Q: Is it possible to run MailStore Server on virtual machines like VMWare guests or similar?

A: Yes it is possible, as long as the underlying operating system supports it, there is no problem running MailStore Server inside a virtualized environment.

Terminal Server environments

Q: Is it possible to run MailStore in a terminal server environment?

A: Yes, running MailStore Client and MailStore Outlook Add-in is absolutely possible. Running MailStore Server itself on a terminal server is not recommended.

Network Attached Storage

Q: Do I have to store the archive on the local hard disk, or can I also store it (or parts of it) on network attached storage, e.g. a network share?

A: Since version 4.0, MailStore supports the storage on NAS (Network Attached Storage) systems. To use MailStore with storage on a NAS, different options are available. Those are described in the article Using Network Attached Storage (NAS). Please also take notice of the information regarding storage in the Performance and Scalability Guidelines.

Note: A storage system attached via FibreChannel or iSCSI is called Storage Area Network-storage (SAN). SAN-storage is used like a local disk, so that no further configuration is needed to run MailStore Server on it.

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About MailStore

  • MailStore Server is one of the leading email archiving solutions for SMB.
  • For private use there is a free tool for email archiving furthermore: MailStore Home.